Salon Annual Evaluation

Complete this evaluation to identify areas of excellence and potential improvement, aiming to enhance overall client satisfaction and operational efficiency. Please fill out each section of the form carefully, rating from 1 to 5 based on the criteria provided and refer to the Overall Score to interpret the salon's performance based on the total.

Evaluation Overview

Evaluation Period:

Evaluation Date:

Evaluator:

Position/Title:

Rating Scale

Rating	Meaning
1	Poor - Far below expectations with significant improvement needed.
2	Fair - Below expectations, several areas need enhancement.
3	Good - Meets basic expectations with room for improvement.
4	Very Good - Above expectations, minor improvements needed.
5	Excellent - Exceeds expectations with exceptional performance.

Evaluation

Metric	Description	Rating
Customer Satisfaction	Measure of how satisfied customers are with the services provided.
Staff Professionalism	Evaluation of staff behavior, competence and appearance.
Service Variety	Assessment of the range of services offered by the salon.
Facility Cleanliness	Checks the consistency and quality of salon hygiene and cleanliness.
Product Quality	Quality of the beauty products used and sold by the salon.
Appointment Scheduling Efficiency	Effectiveness of the booking system and accommodation of client schedules.
Customer Retention	Ability of the salon to retain customers over time.
Marketing and Promotion Effectiveness	Success of marketing campaigns and promotions in attracting new clients.
Financial Management	Efficiency and effectiveness of financial operations within the salon.
Overall Experience	General assessment of the overall client experience at the salon.
Total

Overall Score

Score Range	Qualitative Meaning
10-19	Unsatisfactory
20-29	Needs Improvement
30-39	Satisfactory
40-49	Very Good
50	Outstanding