Hotel Cancellation Letter to Guest

[YOUR NAME]

[YOUR COMPANY NAME]

[YOUR COMPANY ADDRESS]

[YOUR COMPANY EMAIL]

July 2, 2050

Beverly Loftin
4147 Richison Drive,
Alta, MT 59829

Dear Ms. Loftin,

We regret to inform you that due to unforeseen circumstances, we are unable to honor your booking with us despite our best efforts to accommodate all guests, situations sometimes arise that are beyond our control.

Our hotel values each customer and takes their comfort and satisfaction seriously. Unfortunately, a situation has arisen that inhibits our ability to provide the standard of service we strive for.

Please understand this is not a decision we took lightly and we sincerely apologize for the inconvenience this may have caused. We want to reassure you that we have processed a full refund for your booking, and it should be reflected in your account in the next 3-5 working days.

We hope in the future, when the circumstances are more favorable, we will be able to serve you. In support of this, if you choose to book with us next time, we will be delighted to offer you a considerable discount to express our sincere regret regarding this cancellation.

Once again, we deeply apologize for any inconvenience caused, and we appreciate your understanding in this regard. If you have any questions or need further assistance, feel free to reach us.

Yours sincerely,

[YOUR NAME]