Complaint Letter To Car Dealership

Sarah Wilson

303 Cedar Court

Lot 15

Countryside, USA 45678
+222 555 7777
[email protected]

James Anderson
AutoTech Garage
456 Elm Avenue

Suite 302

Suburbia, USA 54321

Dear Mr. Anderson,

I am writing this letter to express my deep dissatisfaction and disappointment regarding the recent car purchase from your dealership. Despite my excitement and trust in your team, I have encountered several serious issues with the vehicle which require immediate attention and resolution.

First and foremost, the car I purchased from your dealership has been experiencing persistent engine problems. On multiple occasions, it has stalled abruptly, putting my safety at risk. Additionally, there have been frequent instances of the engine overheating, causing significant damage to the internal components. These issues indicate a clear lack of quality control and proper assessment of the vehicle's condition before its sale.

Furthermore, the promised warranty coverage has proven to be ultimately unreliable. The warranty explicitly stated that it covers all major repairs for a period of three years. However, when I reached out to your service department for assistance, I was met with resistance and was told that the repairs I needed were not covered under the warranty conditions. This misrepresentation of warranty terms is both unethical and disheartening, considering the substantial financial investment I made in your dealership.

I insist on a prompt resolution to these issues. I request that you:
1. Arrange for immediate repairs of the engine and any other related mechanical faults. 2. Honor the warranty terms and cover all necessary repairs as outlined in the agreement. 3. Provide compensation for the inconvenience and potential risks caused by these recurring issues.

Failure to address these concerns adequately will leave me with no choice but to take legal action and inform relevant consumer protection agencies about the unethical practices of your dealership. I believe in the power of open communication and hope that you will prioritize customer satisfaction and rectify these issues without further delay.

Thank you for your attention to this matter.

Sincerely,

Sarah Wilson