Damaged Goods Complaint Letter

2638 Statler Lane

State College, PA 16801

January 20, 2050

Leon Ferguson

4823 Pretty View Lane

Oakland, CA 94612

Dear Mr. Ferguson,

I hope this letter finds you well. I am writing to bring to your attention a matter of concern regarding a recent purchase I made from your company. On 19th of January 2050, I ordered Solar Lantern from your online store, and upon receiving the package, I was disheartened to discover that the goods were damaged.

The damage is noticeable on the exterior casing with visible scratches and dents that affected the overall appearance of the product. As a loyal customer, I have always appreciated the quality of your products, and this unfortunate incident has left me disappointed.

I kindly request your immediate attention to resolve this matter. I would appreciate it if you could arrange for a replacement of the damaged item or issue a refund for the purchase amount. Furthermore, I seek guidance on the return process for the damaged goods. I trust in your commitment to customer satisfaction and hope for a swift resolution to this matter.

I understand that occasional issues may arise, and I appreciate your prompt attention to this matter. I have attached images of the damaged goods for your reference. I look forward to your timely response and a positive resolution to this situation. Thank you for your understanding and cooperation.

Sincerely,

Ralph Korhonen