Travel Agency Affidavit of Witness Statement

1. Introduction

I, [Your Name], currently residing at [Your Company Address], am duly authorized to make this affidavit. This document is crafted in adherence to the laws of [State], to provide a formal witness statement regarding specific incidents related to [Your Company Name]. The purpose of this affidavit is to present a clear, factual, and accurate account of the events as observed or experienced by me, serving as a key piece of evidence in legal proceedings or investigations concerning [Your Company Name].

2. Statement of Facts

Identification of the Affiant: I declare that my full name is [Your Name] and that I am competent to give this statement under oath due to my direct involvement and firsthand knowledge of the incident in question.

Relation to the Events: My relation to the events extends to my role as [Your Job Title/Relation to the Event], a position that grants me specific insights and responsibilities at [Your Company Name].

Description of the Incident: The incident I am attesting to occurred on [Date], at [Location]. This involved a significant booking error made by one of our agents, resulting in an incorrect travel itinerary for a high-value client, [Your Client Name]. The detailed description of the incident is as follows:

Initial Booking: On [Earlier Date], our client booked a multi-city tour through Europe, intended to start on [Start Date of Tour]. The booking was processed by our agent, [Agent's Name], who confirmed the itinerary and issued tickets.
Error Discovery: On [Date], just days before the scheduled departure, it came to our attention that the itinerary issued was for the wrong dates, significantly overlapping with the client’s previously scheduled business commitments. This error was first noticed by the client, who immediately contacted our customer service team for rectification.
Immediate Actions Taken: Upon receiving the complaint, I personally reviewed the booking details and communications with the client. I confirmed that the error originated from our end due to a miscommunication between the booking team and the travel agent.
Client Interaction: I reached out to the client via a phone call on [Date], apologized for the inconvenience, and discussed potential solutions. During the call, the client expressed significant distress and dissatisfaction, which was documented in the call logs and customer feedback forms.
Rectification Measures: I coordinated with our operations team to rearrange the entire itinerary according to the correct dates, ensuring all accommodations and transports were rebooked at no additional cost to the client. This process involved negotiating with multiple service providers to waive the usual change fees.
Follow-Up and Resolution: On [Date], the revised itinerary was sent to the client, along with a formal apology letter and a compensation offer in the form of a discount on their next booking. The client accepted the revised itinerary and the compensation, and later communicated satisfaction with the resolution of the issue.
Documentation and Internal Review: All interactions, changes, and communications were thoroughly documented. An internal review was initiated to improve our booking procedures and prevent similar incidents in the future.

This description includes all relevant activities, interactions, and observations made by me, which are pertinent to the resolution of the issues at hand. The thorough detailing of each step of the incident and its rectification is essential to provide a clear and factual account, and to demonstrate the measures taken by [Your Company Name] to resolve the situation responsibly and professionally.

Basis of Knowledge: These statements are made based on my personal observations, as well as any additional reliable information that was available to me, including [mention any documents, electronic records, or communications that support your testimony, if applicable]. My testimony is confined to facts within my personal knowledge and belief.

3. Sworn Oath

I affirm that all the information provided herein is true and accurate to the best of my knowledge and belief, under penalty of perjury. I am fully aware of the legal responsibilities involved in submitting this affidavit and do so to assist in the just resolution of this matter. This affidavit is signed voluntarily for use as evidence within legal proceedings involving [Your Company Name], without any coercion or undue influence.

4. Signature

This document was signed and affirmed before a notary on [Date of Notarization], at [Location of Notarization].

Witnessed by [Witness Name, if applicable], ensuring the integrity and enforceability of this affidavit.

[Your Name]

[Date]

[Witness Name]

[Date]