Customer Service Representative Job Description Duties
Prepared By: [Your Company Name]
Date: June 28, 2050
Job Title: Customer Service Representative
Job Summary: The Customer Service Representative (CSR) serves as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The CSR will handle customer complaints, provide product or service information, and support customers in their journey with the company.
Duties and Responsibilities:
Promptly address customer inquiries by phone, email, or chat professionally.
Solve problems by analyzing complaints, identifying causes, and choosing solutions.
Process orders, forms, applications, and requests efficiently.
Maintain detailed records of customer interactions, transactions, and feedback.
Provide information about products, services, or policies as needed.
Assist customers in troubleshooting issues with their accounts or services.
Escalate unresolved inquiries or issues to the appropriate department.
Work with the team to enhance customer service and feedback processes.
Follow communication procedures, guidelines, and policies consistently.
Qualifications:
High school diploma or equivalent (associate or bachelor’s degree preferred).
Proven experience in a customer service or related role.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical abilities.
Ability to remain calm and patient when dealing with frustrated customers.
Proficiency in using customer relationship management (CRM) software and basic computer applications.
Ability to multitask, prioritize, and manage time effectively.
Skills:
Strong interpersonal and customer service skills.
Attention to detail and accuracy.
Adaptability and a willingness to learn.
Ability to work independently and as part of a team.
Working Conditions:
Benefits:
Competitive salary with performance-based bonuses.
Health, dental, and vision insurance.
Paid time off and holiday pay.
Opportunities for career advancement and professional development.
Job Description Templates @ Template.net
