SALES SLA FOR TRADE SHOW AUDIO-VISUAL EQUIPMENT RENTAL

THIS SERVICE LEGAL AGREEMENT ("Agreement") is entered into this [Date],

BETWEEN

[Your Company Name], a corporation duly incorporated under the laws of [Company Jurisdiction], having its principal place of business at [Your Company Address], herein represented by [Your Company Representative's Name], in the capacity of [Your Company Representative's Position], hereinafter referred to as the "Service Provider";

AND

[Client Company Name], an entity duly organized and existing under the laws of [Client Jurisdiction], with its registered address at [Client Company Address], herein represented by [Client Company Representative's Name], in the capacity of [Client Company Representative's Position], hereinafter referred to as the "Client";

WHEREAS, the Service Provider specializes in providing high-quality audio-visual equipment rental services for trade shows and similar events;

AND WHEREAS, the Client is engaged in the business of [Client's Business] and seeks to rent audio-visual equipment for the upcoming trade show event identified as [Event Name], to be held on [Event Dates];

NOW, THEREFORE, in consideration of the mutual covenants and agreements set forth herein, and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties hereto agree as follows:

1. Preamble

1.1. This Service Level Agreement (hereinafter referred to as "SLA") sets forth the legally binding terms and conditions under which [Your Company Name] (hereinafter referred to as the "Service Provider") shall provide audio-visual equipment rental services to [Client Company Name] (hereinafter referred to as the "Client") for utilization during specified trade show events.

1.2. The objective of this SLA is to delineate with precision the standards of service provision, to affirm the Service Provider's commitment to excellence in performance, and to prescribe the remedial measures applicable in the event of any deviation from the stipulated service levels.

2. Scope of Services

2.1. Equipment Provided: The Service Provider shall furnish the Client with high-quality audio-visual equipment as detailed in Appendix A.

2.2. Installation and Dismantling: The Service Provider will be responsible for the complete setup and dismantling of the equipment on the dates and times agreed upon.

2.3. On-Site Support: Technical support personnel will be available on-site during the event to address any technical difficulties.

3. Service Performance

3.1. Availability: Equipment shall be available for use as per the schedule outlined in Appendix B.

3.2. Functionality: All equipment will be tested prior to delivery and guaranteed to be in excellent working condition.

3.3. Response Time: The Service Provider will respond to any service disruptions within 1 hour of notification by the Client.

4. Client Responsibilities

4.1. Handling of Equipment: The Client agrees to use the equipment with care and return it in the condition it was received, barring normal wear and tear.

4.2. Notification of Issues: The Client shall promptly report any equipment issues to the Service Provider.

5. Charges and Payment

5.1. Rental Fees: In consideration for the rental of audio-visual equipment provided by the Service Provider, the Client shall remit payment in accordance with the fee structure set forth in Appendix C of this Agreement. Such fees shall be deemed earned upon receipt and are non-refundable except as may be expressly provided in this Agreement.

5.2. Deposit: To secure the performance of the Client's obligations under this Agreement and to safeguard against damages or loss of equipment, the Client shall provide a deposit in the amount and manner described in Appendix D hereof. This deposit shall be held by the Service Provider without interest and shall be returned to the Client upon the satisfactory return of the rented equipment, subject to deductions for damages, loss, or other costs as permitted by this Agreement.

5.3. Late Fees: Time is of the essence in the performance of the Client's obligations under this Agreement. In the event that the Client fails to return the rented equipment by the agreed-upon time and date, as specified in this Agreement, the Client shall incur and be liable to pay additional charges at the rate specified in Appendix E. These late fees are intended to constitute compensation for the inconvenience and additional administrative costs incurred by the Service Provider due to the delayed return of equipment and not as a penalty.

6. Term and Termination

6.1. Term: This SLA will remain in effect for the duration of the trade show event or until terminated by either party with written notice.

6.2. Termination for Cause: Either party may terminate this SLA for material breach, subject to a cure period as described in Appendix F.

7. Confidentiality

7.1. The Parties recognize that in the course of performing their respective obligations under the terms of this SLA, each may disclose to the other proprietary information that is confidential and of considerable value to the disclosing Party. Such information includes, but is not limited to, trade secrets, know-how, invention techniques, processes, programs, schematics, software source documents, data, customer lists, financial information, sales and marketing plans, business strategies, and other information deemed confidential ("Confidential Information").

7.2. Each Party agrees to maintain the confidentiality of all such Confidential Information received from the other Party, not to use it for any purpose outside the scope of this SLA, not to disclose it to any third party without the prior written consent of the disclosing Party, and to protect it with the same degree of care with which it protects its own confidential information, but in no event using less than a reasonable standard of care.

8. Indemnification

8.1. The Client hereby agrees to indemnify, defend, and hold harmless the Service Provider and its directors, officers, employees, agents, affiliates, successors, and permitted assigns (collectively, the "Indemnified Parties") from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable attorney fees, fees and the costs of enforcing any right to indemnification under this Agreement, and the cost of pursuing any insurance providers.

8.2. This indemnification will extend to any incidents or negligence caused by the Client's employees, agents, or any party for whom the Client is legally responsible, and will survive the termination or expiration of this Agreement. The obligations under this provision are in addition to any rights that the Service Provider may have at law or in equity.

9. Limitation of Liability

9.1. Notwithstanding any other provision of this Agreement, the Service Provider's aggregate liability arising out of or related to this SLA, whether arising out of or related to breach of contract, tort (including negligence), or otherwise, shall not exceed the total amount of rental fees actually paid by the Client to the Service Provider under this Agreement.

9.2. In no event shall the Service Provider be liable to the Client or any third party for any loss of profits, loss of use, loss of revenue, loss of goodwill, any interruption of business, or for any indirect, special, incidental, consequential, exemplary or punitive damages of any kind, regardless of whether such entity has been advised of the possibility of such loss or damage or whether such loss or damage could have been reasonably foreseen.

10. Dispute Resolution

10.1. In the event of any dispute, claim, question, or disagreement arising from or relating to this SLA or the breach thereof, the Parties hereto shall use their best efforts to settle such disputes, claims, questions, or disagreements. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties.

10.2. If they do not reach such solution within a period of [Period] days, then, upon notice by either Party to the other, all disputes, claims, questions, or disagreements shall be finally settled by binding arbitration administered by [Applicable Arbitration Association] in accordance with the provisions of its Commercial Arbitration Rules, including the Emergency Interim Relief Procedures.

10.3. The arbitration proceedings shall be conducted in [Proceedings Location], unless both Parties consent to a different location, and shall be conducted in the English language. The decision of the arbitrator shall be final and binding upon the Parties and may be entered as a judgment in any court of competent jurisdiction. The prevailing Party in any arbitration shall be entitled to seek reimbursement of its reasonable expenses (including but not limited to attorney’s fees, arbitration costs, and other expenses) from the non-prevailing Party.

11. Force Majeure

11.1. Neither party shall be liable for delays or failures in performance resulting from acts beyond their control.

12. Entire Agreement

12.1. This SLA, along with its appendices, constitutes the entire agreement between the Parties and supersedes all prior agreements and understandings, both written and oral, concerning the subject matter hereof.

13. Amendments

13.1. This Service Level Agreement and any of its terms, covenants, conditions, or provisions herein contained may be altered, modified, or amended only by an instrument in writing duly executed by authorized representatives of both the Service Provider and the Client. Any such written amendment shall be attached to and become a part of this Agreement.

13.2. The Parties acknowledge that no verbal agreement, conversation, or representation between any officers, agents, or employees of either Party prior to the execution of this Agreement, and no subsequent verbal agreement, conversation, or representation between such officers, agents, or employees subsequent to the execution of this Agreement and prior to any written amendment thereof, shall have the effect of altering, modifying, or amending this Agreement.

14. Notices

14.1. Any notices required shall be given in writing at the address specified above or at such other address as either party may designate by written notice.

15. Governing Law

15.1. This SLA shall be governed by the laws of the jurisdiction in which the Service Provider's principal place of business is located.

16. Appendices

• Appendix A: Detailed List of Audio-Visual Equipment

• Appendix B: Equipment Rental Schedule

• Appendix C: Fee Structure and Payment Schedule

• Appendix D: Deposit Terms and Conditions

• Appendix E: Late Return Penalties

• Appendix F: Termination and Cure Period Details

IN WITNESS WHEREOF, the Parties have executed this Service Level Agreement as of the last date signed below.

[Your Company Name]

[Your Company Representative's Name]

[Your Company Representative's Position]

[Date]

[Client Company Name]

[Client Company Representative's Name]

[Client Company Representative's Position]

[Date]

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