Sales Return & Refund Agreement
This Sales Return & Refund Agreement (the "Agreement") is made and effective as of [Month Day, Year], by and between [Your Company Name] (the "Seller" or "Company"), and [Your Partner Company Name / Second Party] (the "Customer").
1. DEFINITIONS
1.1. Return Period: The window of time commencing from the date of the original purchase transaction, within which the Customer is eligible to formally request a return of the acquired merchandise.
1.2. Return Merchandise Authorization (RMA): A procedural requirement whereby the Customer must obtain a specific authorization number from the Vendor before making a return.
2. SCOPE OF THE AGREEMENT
This Agreement outlines the terms and conditions under which the Customer may return or seek a refund for items purchased from the Vendor. It provides a comprehensive framework for the initiation, authorization, processing, and finalization of all returns and refunds. Both Parties hereby agree to adhere to all aspects laid out in this Agreement.
3. RETURN POLICY
This section outlines the framework that governs the terms, conditions, and procedural guidelines to be followed in the event that the Customer seeks to return purchased merchandise.
Product | Return Period | Restocking Fee | Conditions |
Electronics | 30 Days | 15% | Original packaging required |
Apparel | 45 Days | 10% | Tags must be intact |
Home and Kitchen | 60 Days | 20% | Unused, unopened |
4. REFUND POLICY
The Refund Policy delineates the set of stipulations under which the Customer qualifies for a financial reimbursement.
Product | Refundable Amount | Processing Time | Conditions |
Electronics | 85% | 5-7 Days | Original packaging required |
Apparel | 90% | 3-5 Days | Tags must be intact |
Home and Kitchen | 80% | 7-10 Days | Unused, unopened |
5. EXCEPTIONS
This section delineates the exceptional circumstances under which the general stipulations articulated in the Return and Refund Policies will be rendered inapplicable. These exclusions are carefully crafted to balance the Vendor's interest against equitable consumer practices.
5.1. Perishable Goods: Items classified under this category are non-returnable and non-refundable due to their inherent susceptibility to degradation and spoilage over a short period of time.
5.2. Personal Care Items: Products in this category, which include but are not limited to cosmetics, skincare items, and undergarments, are ineligible for return or refund if they have been opened, used, or tampered with, in compliance with stringent hygienic regulations and consumer safety guidelines.
5.3. Digital Products: Given the intangible and irretrievable nature of digital content, including but not limited to software, downloadable content, and online courses, these items are generally non-refundable.
5.4. Custom or Personalized Goods: Items that have been specifically customized or personalized for an individual customer, including but not limited to engraved, monogrammed, or bespoke products, are non-returnable and non-refundable.
5.5. Clearance Items: Products that are designated as "clearance," "final sale," or similar terms are sold in an as-is condition and are consequently exempt from being returned or refunded.
6. RETURN AND REFUND PROCEDURES
To ensure a streamlined and efficacious return and refund process, the following procedural framework has been meticulously structured:
6.1. Customers seeking to return a product must initiate the process by contacting the Vendor's Customer Service Department within the stipulated return period. Failure to do so will result in the request being automatically invalidated.
6.2. Upon receipt of the request, the department shall evaluate its legitimacy according to the Agreement's terms. If deemed valid, a RMA number will be generated and conveyed to the Customer.
6.3. The Customer must securely package the item to be returned, clearly indicating the RMA number on the shipping label, and dispatch it to the specified return address within a defined period. Failure to adhere to this timeframe will nullify the return request.
6.4. Upon receipt of the returned item, a comprehensive quality assessment shall be undertaken to ascertain its condition and validate the return accordingly. The refundable amount will be calculated post-inspection, accounting for any potential deductions such as restocking fees or shipping charges.
6.5. Following successful verification and calculation, the refund shall be processed through the original payment method within a predetermined period, as per the Agreement. The Customer will be duly informed at each stage of the process, from initiation to completion.
7. GOVERNING LAW
This Agreement shall be governed by, interpreted, and construed in accordance with the substantive laws of the jurisdiction in which the Vendor is officially registered. Both of the Parties agree to submit to the exclusive jurisdiction of the courts located within this jurisdiction for any legal actions, suits, or proceedings arising out of or relating to this Agreement.
8. AMENDMENTS
Any alterations, amendments, or modifications to this Agreement must be executed in written form and duly signed by the authorized representatives of both Parties involved. Such amendments shall only be deemed legally binding and enforceable upon successful execution by the signatories, thereby signifying mutual assent to the revised terms
9. SIGNATURES
By signing below, each Party acknowledges their understanding and acceptance of the terms and conditions outlined in this Agreement.
[Your Signature]
[Your Name]
[Your Company Name]
[Date]
[Signature]
[Your Client Name]
[Your Partner Company Name / Second Party]
[Date]
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