Customer Success Specialist
Job Description

/Royce Retail is seeking a highly capable Customer Success Specialist to join our dynamic team.

Job Summary

In this role, you will play a crucial part in the customer journey, from the onboarding process right through to ongoing customer satisfaction and loyalty. You will help customers understand product/service features and benefits, resolve any concerns, gather and analyze feedback for improvements, and maintain strong relationships with assigned customers.

Company Overview

Royce Retail is a leading company that prides itself on providing top-quality products and excellent service. Located at 2845 Military Trail, West Palm Beach, FL 94901, our team is dedicated to ensuring customer success, satisfaction, and loyalty.

Responsibilities and Duties

• Facilitate a smooth onboarding process for new customers, providing insights into our product/service features and benefits

• Address and resolve customer concerns promptly, collaborating with internal teams to deliver effective solutions

• Gather customer feedback on their product/service experiences, using this information to identify areas of improvement

• Analyze feedback data, and work collaboratively with our product development and marketing teams to enhance the product/service offerings and overall customer satisfaction

• Develop and maintain strong relationships with assigned customers, ensuring their continuous satisfaction and loyalty

Qualifications, Skills, and Competencies

• A bachelor's degree in a relevant field, or equivalent experience

• Excellent interpersonal and communication skills

• Problem-solving abilities and a customer-focused approach

• Experience in gathering and analyzing customer feedback

• Strong organizational skills and ability to manage various customer accounts

Additional Requirements

A successful candidate would have a strong focus on customer satisfaction and loyalty, be able to work collaboratively with different teams within the organization, and have a deep understanding of product/service features, benefits, and usage.

Benefits and Perks

Royce Retail offers a generous benefits package, including healthcare, dental, and vision coverage, a retirement plan, and paid time off. We also foster a rewarding work environment with opportunities for career development.

Application Process

Interested candidates should apply via our website at royceretail.com. Please upload your resume and cover letter detailing your relevant experience and why you are interested in the Customer Success Specialist role. Applications will be accepted until the position is filled.

For more information, please email us at [email protected] or call us at 222 555 7777.