Technical Support Job Description
Job Title: Technical Support
A fast-paced technology firm is seeking a Technical Support. This position calls for a resourceful problem-solver with a knack for resolving technical issues. The ideal candidate is an effective communicator who can guide users and customers through problem-solving processes.
Qualifications, Skills, and Competencies
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Minimum of a Bachelor's degree in Information Technology, Computer Science, or a related field
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Proven experience in a technical support role
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Strong understanding of computer systems, mobile devices, and other tech products
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Ability to diagnose and troubleshoot basic to complex technical issues
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Patience and ability to manage stressful situations
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Excellent problem-solving and communication skills
Responsibilities and Duties
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Provide support and guidance to users who have technical issues with a product, service, or system
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Walk the user through the problem-solving process
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Ensure that the technical issue is resolved in a timely and efficient manner
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Maintain record of the user's technical issues and the solutions provided
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Follow up with users to ensure the issue has been resolved
Additional Requirements
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Willingness to work in shifts and on weekends when required
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Current on the latest technologies and technical trends
Benefits and Perks
We offer competitive pay, health and dental insurance, a retirement plan, and plenty of vacation time. You'll also enjoy a casual work environment and great co-workers.
How to Apply
Do you have what it takes to join our team? If so, send us your resume via email. Attach copies of your relevant certifications and a one-page cover letter explaining why you would be perfect for our team. We look forward to hearing from you.
