Job Title: Technical Support
A fast-paced technology firm is seeking a Technical Support. This position calls for a resourceful problem-solver with a knack for resolving technical issues. The ideal candidate is an effective communicator who can guide users and customers through problem-solving processes.
Qualifications, Skills, and Competencies
Minimum of a Bachelor's degree in Information Technology, Computer Science, or a related field
Proven experience in a technical support role
Strong understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and troubleshoot basic to complex technical issues
Patience and ability to manage stressful situations
Excellent problem-solving and communication skills
Responsibilities and Duties
Provide support and guidance to users who have technical issues with a product, service, or system
Walk the user through the problem-solving process
Ensure that the technical issue is resolved in a timely and efficient manner
Maintain record of the user's technical issues and the solutions provided
Follow up with users to ensure the issue has been resolved
Additional Requirements
Benefits and Perks
We offer competitive pay, health and dental insurance, a retirement plan, and plenty of vacation time. You'll also enjoy a casual work environment and great co-workers.
How to Apply
Do you have what it takes to join our team? If so, send us your resume via email. Attach copies of your relevant certifications and a one-page cover letter explaining why you would be perfect for our team. We look forward to hearing from you.
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