Technical Account Manager Job Description

Job Title: Technical Account Manager, Client Relationship Management

Job Description:

At TechSync Innovations, we're seeking a knowledgeable and committed Technical Account Manager to be at the forefront of our client interactions. The role involves acting as clients’ main touchpoint for technical inquiries and issues, understanding their unique business goals and tech needs, and aligning our solutions to those.

Qualifications, Skills and Competencies:

To excel in this role, you should possess the following:

Proven experience managing major accounts in a tech environment.
A knack for developing strong, productive relationships with key clients.
Technical competency to offer guidance and support to clients.
Sharp business acumen to identify growth opportunities within existing accounts.
Effective collaboration skills to work closely with our tech teams to resolve client issues and implement solutions.

Responsibilities and Duties:

Your core responsibilities will be:

Building and maintaining strong relationships with key clients.
Serving as the main point of contact for all client technical inquiries and issues.
Understanding client's business goals and tech requirements and aligning our solutions accordingly.
Creating and managing account plans to ensure client success and satisfaction.
Identifying opportunities for upselling or cross-selling our products or services.
Working closely with the sales team to renew contracts and increase revenue within assigned accounts.

Additional Requirements:

While not mandatory, the following qualifications will enhance your application:

Certification or degree in a related technical field.
Experience working with CRM software.
Excellent verbal and written communication skills.

Benefits and Perks:

Being a part of TechSync Innovations affords you:

Competitive salary and bonus schemes.
An impressive suite of health benefits.
Learning and development opportunities.
A culture that celebrates innovation and collaboration.

Application Process:

Ready for the challenge? Send your CV and cover letter to [email protected]. If your qualifications meet our needs, we will contact you to continue the recruitment process.

About the Company:

TechSync Innovations is a cutting-edge technology firm at the forefront of digital transformation. We specialize in delivering innovative solutions that empower businesses to thrive in the digital age. Our dedicated team of experts is committed to providing top-notch technical support and consultancy.