Customer Service Assistant
Job Description

Company Overview

Royce Retail is a premier retail company, renowned for its diverse product range and exceptional customer service. We are located at 1002 Sunrise Way Longview, WY 90032. You can reach us at 222 555 7777, or via email at [email protected]. For more information, please visit our website: royceretail.com.

Job Summary

We are looking for a dedicated Customer Service Assistant to join our team. The person in this role will be responsible for providing product information, assisting with order procedures, tracking shipments, managing returns, handling customer issues, and ensuring overall customer satisfaction. This position is central to our operations and ideal for someone with keen attention to detail, excellent communication skills, and a strong inclination towards customer service.

Responsibilities and Duties

• Provide accurate information about products, services, and policies to customers

• Assist customers with placing orders and tracking shipments

• Handle the return of products efficiently

• Proactively identify and resolve customer issues

• Escalate complex customer problems to the appropriate channels

• Document interactions, feedback, and issues to contribute to continuous improvement efforts

• Enhance customer service processes based on feedback

Qualifications, Skills, and Competencies

Applicants should have a minimum of a high school diploma, with 1-2 years of experience in a related customer service position. Excellent communication skills, both written and verbal, are essential. Applicants must also demonstrate problem-solving skills, attention to detail, a strong customer service orientation, and the ability to handle a variety of tasks simultaneously.

Additional Requirements

Industry certification in customer service would be a significant advantage but is not a prerequisite.

Benefits and Perks

We offer a competitive salary package, health insurance benefits, and paid vacation. This is a full-time position with opportunities for personal growth and professional development within the company.

Application Process

Interested applicants should submit their resume and a cover letter through our website, or directly to our HR department at [email protected]. Only shortlisted applicants will be contacted for an interview. We are an equal opportunity employer and value diversity in our company.