Job Title: Assistant Manager Customer Service

An exceptional opportunity is open for an energetic, detail-oriented Assistant Manager for Customer Service positions, to serve as a key support pillar within our customer service department. We require an effective team player with exceptional organizational and communication skills to oversee smooth interactions with customers while streamlining internal processes to deliver optimum customer satisfaction.

Responsibilities and Duties

The role involves but is not limited to the following tasks:

• Collaborate with the Manager on operational and strategic issues pertaining to customer service.

• Align customer service department activities with the company goals.

• Manage and resolve customer inquiries and complaints swiftly and professionally.

• Assist in hiring, training, and supervising customer service representatives.

• Provide regular performance feedback and coaching to staff.

• Help in maintaining relevant CRM systems and databases.

• Implement, and improve existing and new customer service procedures, policies, and standards.

Qualifications and Skills

The ideal candidate should have:

• A Bachelor's degree in Business Administration or relevant field.

• A minimum of 3 years of experience in a customer service management position.

• Exceptional interpersonal, communication, and negotiation skills.

• Excellent organization and team management abilities.

• Ability to deal with large volumes of work under time constraints.

• Proficiency in customer service management software and databases.

Application Process

If this opportunity aligns with your career goals, please apply with your updated CV outlining your suitability for the role. Applications will be accepted until the position is filled, and only shortlisted candidates will be contacted.

Benefits and Perks

Our employees enjoy competitive benefits including health insurance, paid time off, retirement plans, and opportunities for career advancement.

The Company

We are a vibrant company committed to providing high-quality products and services to our customers. We believe our success lies in our diverse and talented workforce. With competitive benefit packages and a dynamic work environment, we cultivate a growth-oriented culture that serves our employees and our customers alike.

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