Hotel Customer Service Job Description
Job Title: Hotel Customer Service
You will be the face and voice of Wade Hotel, greeting guests upon arrival and ensuring a seamless check-in process. Furthermore, you will also provide support during the check-out, ensuring our guests leave their stay with a smile and wanting to return. You will assist guests with room reservations, booking changes, and cancellations. In this role, you must provide clear, accurate information and assistance in a professional, friendly manner.
Responsibilities and Duties
Your core responsibilities will be centered around assisting guests. This includes managing room reservations, making and adjusting booking changes, facilitating cancellations, and providing guests with accurate information. Further, ensuring the smooth facilitation of the check-in process and lending support during check-out.
Qualifications, Skills & Competencies
Candidates must possess excellent communication skills, flexibility to work various shifts including weekends and holidays, and experience in a service-oriented position. Familiarity with booking software and the ability to manage stress effectively is a must. You should be self-motivated, highly organized, and able to multitask effectively.
Experience
Previous experience in a similar role in the hospitality field is a major plus. Strong customer service experience is essential.
Additional Requirements
High school diploma or equivalent. Bilingual candidates are preferable.
Benefits & Perks
We offer a competitive wage, hotel discounts, a welcoming and friendly work environment, and the opportunity to advance in your hospitality career.
Application Process
Please submit your resume and cover letter detailing your suitability for the role to [email protected] or apply via our website: wadehotel.com. Alternatively, contact us on 222 555 7777 for further information on the application process.
