Customer Service Job Description
Job Title: Customer Service
We're looking for a dynamic person to fill our Customer Service Representative position. You'll be the first point of contact customers interact with, so we need a professional with an upbeat personality.
Responsibilities and Duties
Your main tasks will be:
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Managing incoming calls, emails and customer service inquiries
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Identifying customer needs and helping customers use specific features
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Analyzing and reporting product malfunctions
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Updating our internal databases with status reports
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Meeting your targets and contributing to team targets
Qualifications, Skills and Competencies
As the bearer of our company's image, you need to have:
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At least a diploma or equivalent; bachelor's degree preferred
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1-2 years' experience in a customer service role
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Outstanding communication and interpersonal skills
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Problem-solving and decision-making abilities
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Flexibility to work in shifts
Necessary Experience
Having experience in customer service or a related field is desirable. Experience using CRM systems is a plus, but we are willing to train.
Additional Requirements
It would be convenient if you:
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Are open to working weekends and holidays
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Speak more than one language (not preferred, but a plus)
Benefits and Perks
By joining our team, you’ll not only be part of an exciting journey, but you’ll also enjoy:
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A competitive salary based on experience
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Incentives based on performance
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Paid vacations and holidays
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Health benefits and retirement plan
Application Process
If you fit the bill, don’t waste another second - apply today! Please submit your resume and a cover letter explaining why you'd be the perfect fit for our team. We look forward to hearing from you!
Company Overview
Our company has thrived as a clear leader in its industry, not only for its products or services, but for its stellar customer service. We truly believe the customer is king, hence, our constant drive for improving our customer service.
