Job Title: Customer Service
We're looking for a dynamic person to fill our Customer Service Representative position. You'll be the first point of contact customers interact with, so we need a professional with an upbeat personality.
Responsibilities and Duties
Your main tasks will be:
Managing incoming calls, emails, and customer service inquiries
Identifying customer needs and helping customers use specific features
Analyzing and reporting product malfunctions
Updating our internal databases with status reports
Meeting your targets and contributing to team targets
Qualifications, Skills, and Competencies
As the bearer of our company's image, you need to have:
At least a diploma or equivalent; bachelor's degree preferred
1-2 years experience in a customer service role
Outstanding communication and interpersonal skills
Problem-solving and decision-making abilities
Flexibility to work in shifts
Necessary Experience
Having experience in customer service or a related field is desirable. Experience using CRM systems is a plus, but we are willing to train.
Additional Requirements
It would be convenient if you:
Benefits and Perks
By joining our team, you’ll not only be part of an exciting journey, but you’ll also enjoy:
A competitive salary based on experience
Incentives based on performance
Paid vacations and holidays
Health benefits and retirement plan
Application Process
If you fit the bill, don’t waste another second - apply today! Please submit your resume and a cover letter explaining why you'd be the perfect fit for our team to [YOUR COMPANY EMAIL]. We look forward to hearing from you!
Company Overview
[YOUR COMPANY NAME] has thrived as a clear leader in its industry, not only for its products or services but for its stellar customer service. We truly believe the customer is king, hence, our constant drive for improving our customer service.
Job Description Templates @ Template.net
