Job Title: Food Delivery Customer Service Representative
We're searching for a dedicated, detail-oriented, and amiable Food Delivery Customer Service Representative. A central pillar to our team, you'll be the primary point of contact for our customers, ensuring their satisfaction and efficiently resolving any issues related to our food delivery services. Our ideal candidate is a communication ace with a knack for problem-solving and a deep commitment to customer satisfaction.
Responsibilities and Duties
Address customer issues promptly and professionally.
Maintain a deep knowledge of our food delivery policies, products, and services.
Resolve delivery issues and handle complaints, providing effective and efficient solutions.
Support customers in navigating our app or website and placing orders.
Maintain a record of customer interactions and transactions.
Contribute to team effort by accomplishing related results as needed.
Qualifications and Skills
High school diploma or equivalent.
Strong communication and problem-solving skills.
Previous experience in a customer service role, within the food service industry is a plus.
Experience with CRM systems and practices.
Ability to multitask, prioritize, and manage time effectively.
Additional Requirements
Willingness and ability to work flexible hours, including evenings and weekends.
Competent in using computer and smartphone applications.
Benefits and Perks
We offer a competitive salary with opportunities for advancement, as well as comprehensive benefits including health insurance, paid time off, and an employee discount on our food delivery services. We take pride in fostering a supportive and rewarding work environment.
Application Process
Please submit your resume and a cover letter detailing your relevant experience, skills, and why you’re our ideal candidate. Only those candidates selected for an interview will be contacted.
About Us
Our company is an industry-leading online food delivery service, committed to connecting people with their favorite local restaurants. We’re dedicated to creating seamless and satisfying experiences for our customers, as well as our employees.
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