Job Title: Airport Customer Service Officer
We seek a highly committed and hardworking Airport Customer Service Officer to ensure a positive and efficient experience for travelers at the airport. This role requires an individual who can perform under pressure, maintaining their composure and professionalism at all times while supporting the needs of passengers.
Responsibilities and Duties
Provide customer service support to passengers by answering inquiries and providing guidance
Use airline software to check in passengers, inspect tickets, and address changes in flight schedules
Maintain a high level of awareness regarding passenger safety
Assist passengers with check-ins, ticketing issues, and luggage handling
Coordinate with other airport personnel for smooth airport operations
Qualifications and Skills
Excellent communication skills, both written and verbal
Experience in using airline software is advantageous
Ability to handle stressful situations with calmness and professionalism
Detail-oriented with a strong commitment to customer satisfaction
Exceptional problem-solving abilities and interpersonal skills
Necessary Experience
One year of experience in a similar role or in the field of customer service is preferred.
Additional Requirements
Must pass a background check and possess a valid I.D
Ability to stand or sit for extended periods
Flexibility to work different shifts including weekends and holidays
Benefits and Perks
Above industry-average pay
Health benefits including medical and dental insurance
Discounted or free flight perks
Opportunities for career growth within the aviation industry
Application Process
Submit your resume and cover letter detailing your relevant experiences and interest in the role. Shortlisted candidates will be invited for an interview. The successful candidate will undergo a background check and safety orientation.
Company Overview
We are an internationally recognized airport authority that prides itself on exceptional customer service, safety, and efficient operations. We aim for seamless travel experiences for our passengers, with a focus on continuous improvement and customer satisfaction.
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