Retail Customer Service Job Description
Job Title: Retail Customer
Service Representative
Direct interaction with our customers and creating a top-notch shopping experience by exercising attentive assistance and diplomacy are at the heart of this role. Join Royce Retail as a Retail Customer Service Representative and play an instrumental role in providing excellent face-to-face assistance, addressing customer inquiries, making informed product recommendations, and facilitating efficient retail operations.
Key Responsibilities and Duties
- Address customer inquiries promptly and effectively in a retail environment
- Provide product recommendations tailored to individual customer needs
- Maintain a positive, customer-first shopping environment
- Assist with product display preparations and restocking shelves
- Maintain a neat, organized, and efficient retail space
Qualifications, Skills, and Competencies
- A minimum of 1 year experience in a customer service role, preferably in retail
- Excellent people skills; can effectively manage customer inquiries and build customer relationships
- Strong problem-solving abilities
- Diligent, meticulous, and capable of maintaining an orderly retail space
- Knowledgeable about various product specifications and can make sound product recommendations
Additional Requirements
- A high school diploma
- Availability to work on weekends and holidays
- Ability to stand for long hours
Benefits and Perks
In addition to a competitive compensation package, we offer health benefits, paid leave, discounted products, and flexible scheduling.
Application Process
Please send us your CV and a brief introduction of why you'd be an excellent fit for this role at [email protected] or call us at 222 555 7777. Applications are also welcome at our store located at 820 Damian St, San Rafael, CA 94901.
