Job Title: Head of Customer Service
An exceptional opportunity for a dynamic leader with significant experience in customer service. The Head of Customer Service is a key strategic and operational role responsible for the development, continuous improvement, and delivery of customer service within the organization. They will lead a dedicated team to provide a top-tier customer experience.
Responsibilities and Duties
In this role, you will be required to:
Develop, implement, and manage customer service strategies.
Manage and lead a high-performing customer service team.
Ensure the timely and successful delivery of solutions according to customer needs and objectives.
Drive improvements in customer service quality, delivery, and procedures.
Qualifications and Skills
A minimum of 10 years of experience in a similar role within a customer service environment.
Solid experience in leading and managing teams.
Exceptional interpersonal and communication abilities, written and verbal.
Ability to develop strategies, translate them into initiatives, and track successful delivery.
Additional Requirements
Demonstrated performance in a high-paced environment.
Ability to make sound decisions, which align with our brand and business strategy.
Benefits and Perks
Competitive salary package including annual performance bonus.
Comprehensive benefits include health, dental, and vision insurance.
Great work-life balance with Paid Time Off and holidays.
Application Process
Please submit your application online with your resume and a cover letter outlining your relevant experience. Assume every detailed step of your career journey is important to us; leaving a role out can potentially rob us of context that will help us to understand more about your journey. Your cover letter will be used to help us identify the stand-out candidates to continue the conversation with.
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