Hospital Customer Service Job Description
Job Title: Hospital Customer
Service Representative
We are seeking a dedicated Hospital Customer Service Representative at Heatherfield Health. The ideal candidate will be adept at providing top-tier care to our patients, coordinating and scheduling medical appointments efficiently, and addressing patient inquiries promptly.
Responsibilities and Duties:
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Coordinate and schedule medical appointments for patients, ensuring efficient use of healthcare resources.
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Address patient inquiries related to medical bills, insurance coverage, and financial assistance, providing clear and accurate information.
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Interact professionally with patients and caregivers to foster relationships based on trust and mutual respect.
Qualifications:
Successful candidates should have experience in customer service, preferably in a hospital setting. They should be proficient in multitasking, have strong communication and organizational skills, and have a thorough understanding of medical billing and insurance matters. Knowledge of medical terminology will be an advantage.
Additional Requirements:
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High School diploma or equivalent required. A degree in healthcare administration or a related field will be advantageous.
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Must have excellent interpersonal and communication skills.
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Must be willing to work flexible hours, including holidays and weekends if necessary.
Benefits and Perks:
Heatherfield Health provides a competitive benefits package including paid vacation, health insurance, and retirement plans. We firmly believe in providing opportunities for professional growth and advancement within the organization.
Application Process:
If you're interested in applying for this opportunity with Heatherfield Health, please visit our website at heatherfieldhealth.com to submit your application. For any queries, you may also reach us via email at [email protected] or phone at 222 555 7777.
