Sales Resolution of
Contractual Terms Conflict
Document Number: [SRCTC-2023/15]
Date: [Insert Date]
This resolution document addresses a contractual terms conflict between [Your Company Name] and [Third Party], a third-party vendor we've engaged with for our technology solutions.
Overview of the Conflict
[Third Party] raised concerns over a specific clause (clause 5.1.2) in the contract concerning data protection and breach notification. They found the terms outlined in the clause vague and open to interpretation, potentially putting an undue burden on them in case of a minor data discrepancy.
Mediation and Negotiation Process
Upon receiving the concerns raised by [Third Party], both parties engaged in a series of mediated meetings facilitated by external legal counsel, [Counsel Name]. Over three weeks, both teams reviewed the clause, and [Counsel Name] assisted in clarifying points of contention.
Agreed Upon Changes
Following discussions, it was agreed to amend clause 5.1.2. The revised clause will now read:
"[Third Party] shall notify [Your Company Name] within [48] hours of any data breach that might have exposed sensitive or confidential company data. In events of minor discrepancies which don't involve the exposure of sensitive data, [Third Party] shall make a report during the monthly review meeting."
Future Precautions
To avoid similar conflicts in the future, [Your Company Name] has decided to:
Regularly review contracts with vendors and partners.
Engage in an open dialogue for feedback on any contractual terms.
Organize periodic workshops to train sales staff about the nuances of contractual terminologies and potential pitfalls.
Conclusion
[Your Company Name] and [Third Party] have committed to resolving this conflict amicably and professionally. This resolution is a testament to the strong business relationship between the two companies and our collective dedication to clear and transparent business dealings.
Signatures
[Your Company Name]
[Your Name]
[Title]
[Date]
Third Party
[Name]
[Title]
[Date]
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