Spa Warning Memo
To: [Employee Name]
From: [Your Name], General Manager
Date: [Month Day, Year]
Subject: Formal Warning - Non-Compliance with Spa Policies
Dear [Employee Name],
This memo serves as a formal warning regarding recent actions that are not in compliance with the policies and standards of [Your Company Name]. It is important that all employees adhere to our guidelines to maintain a professional, safe, and welcoming environment for our clients and colleagues.
Incident Details:
On [Month Day, Year], it was observed that you were 30 minutes late for your scheduled shift and failed to notify the management in advance. This conduct is a direct violation of our spa's policy on punctuality. The specific policy states:
"All employees are expected to arrive at least 10 minutes before their scheduled shift. Any delays or absences must be communicated to the management at least 1 hour prior to the start of the shift."
Impact of the Violation:
Your actions have had the following impacts:
Disruption of the scheduled appointments and delays in service delivery, affecting client satisfaction.
Increased workload for your colleagues who had to cover your responsibilities in your absence.
For example, one client expressed dissatisfaction with the delayed service and left a negative review online, which affected our spa's reputation.
Required Action:
To rectify this situation and prevent future occurrences, you are required to:
Attend a mandatory training session on time management and professional responsibility on [Month Day, Year].
Adhere strictly to the spa's punctuality policy moving forward.
Arrive on time for all scheduled shifts, ensuring you are ready to begin work 10 minutes before your shift starts.
Consequences of Further Violations:
Please be advised that any further violations of company policies will result in additional disciplinary action, which may include suspension or termination of employment.
Support and Resources:
We are committed to supporting you in your role and helping you succeed. If you have any questions about our policies or need additional training, please do not hesitate to reach out to HR or your manager at [Your Company Email].
Thank you for your attention to this matter.
Sincerely,
[Your Name]
General Manager
[Your Company Name]
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