Recall Roster
I. Recall Details
A. Recall Identification
Recall ID | Product Name | Product Code | Batch Number | Recall Date |
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001 | Widget Pro | WP12345 | BATCH2024A | 2050-01-15 |
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B. Reason for Recall
Widget Pro: Potential safety hazard due to defective material.
Gadget Max: Malfunction reported during the testing phase.
Tool Set: Issues with functionality observed.
Appliance X: Software glitch causing operational failure.
Device Q: Electrical fault identified.
II. Contact Information
A. Recall Coordinator
Name | Position | Phone Number | Email Address |
|---|
Jessica Adams | Recall Manager | (555) 123-4567 | jessica.adams@company.com |
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B. Customer Support Team
Name | Phone Number | Email Address | Availability | Support Type |
|---|
Sara Brown | (555) 345-6789 | sara.brown@company.com | 24/7 | General Inquiries |
David Smith | (555) 456-7890 | david.smith@company.com | Mon-Fri 9-5 | Technical Support |
III. Product Return Procedures
A. Return Instructions
Return Form: Fill out the recall return form available on our website.
Shipping: Use the prepaid shipping label provided in the recall notice.
Refund/Replacement: Handle refunds or replacements after receiving the return.
B. Handling and Processing
Inspection: Each returned product will be inspected for defects.
Disposition: Products will be repaired, replaced, or refunded after inspection.
IV. Documentation and Reporting
A. Internal Reporting
Daily Reports: Submit daily status updates to [Your Name].
Monthly Summary: Provide a detailed summary of all recall activities each month.
B. External Reporting
Regulatory Bodies: Submit recall reports promptly to regulatory agencies.
Public Notification: Update customers and stakeholders as needed.
V. Emergency Contacts
A. Company Contacts
Name | Role | Phone Number | Email Address | Emergency Line |
|---|
Emily Clark | CEO | (555) 567-8901 | emily.clark@company.com | (555) 987-6543 |
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B. Legal Assistance
Name | Law Firm | Phone Number | Email Address |
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Linda James | James & Associates | (555) 789-0123 | linda.james@lawfirm.com |
For any questions or further assistance, please contact [Your Name] at [Your Email].
