CUSTOMER SERVICE JOB CV
Personal Details
[YOUR NAME]
[YOUR ADDRESS]
[YOUR NUMBER]
[YOUR EMAIL]
Objective
Enthusiastic and dedicated professional with over five years of experience in customer service, seeking to contribute my expertise and skills in a Customer Service role at a dynamic organization committed to delivering exceptional service.
Education
Associate Degree in Business Management
Institution: Community College
Year of Graduation: 2050
Skills
Excellent communication skills, both verbal and written
Strong problem-solving capabilities
Proficient in CRM software and Microsoft Office Suite
Experienced in handling a high volume of customer inquiries
Ability to maintain composure in challenging situations
Proven ability to work independently and as part of a team
Professional Experience
Senior Customer Service Representative
Company: Fivesphere
Duration: March 2060 – Present
Assisted in resolving customer issues promptly and effectively, contributing to a 25% increase in customer satisfaction over two years.
Trained junior staff in customer service protocols and processes, enhancing team performance and customer engagement.
Collaborated with cross-functional teams to streamline processes and minimize the response time.
Customer Service Representative
Company: Fivesphere
Duration: June 2050 – February 2060
Managed customer accounts, processed service requests, and provided information regarding company products and services.
Contributed to the development of training manuals and resources that improved service delivery and productivity.
Received Employee of the Month award twice for exceptional performance and dedication to customer satisfaction.
Certifications
References
Available upon request.
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