Free Customer Journey Mapping

This template is designed for "Customer Journey Mapping," providing a comprehensive framework to analyze customer experiences across various stages. The map is primarily composed of four large, horizontally stacked sections, each focusing on a different aspect of the journey, with the overall title prominently displayed at the top.

The top section, highlighted in blue, likely represents customer actions or interactions at different stages. The second section, green, probably maps out customer thoughts or feelings during their journey. The third section, in a lighter yellow/cream, could be dedicated to customer pain points or challenges. Finally, the bottom section, also in a similar yellow/cream, might focus on opportunities or proposed solutions.

Each of these large sections is further subdivided into multiple vertical columns, representing distinct stages of the customer journey, with various smaller, colored rectangles (blue, green, yellow) acting as placeholders for specific data points, observations, or ideas within each stage and category. On the far left, there are vertical text placeholders indicating the categories for each horizontal row within the large sections. The overall design is grid-based and highly modular, facilitating a detailed and organized approach to customer journey analysis, allowing for a clear overview of complex customer interactions and identifying areas for improvement.