Free Customer Touchpoint Map
This template illustrates "Critical Path" flows for two distinct user types: "TEACHER" and "STUDENT," each across three phases: "Onboarding," "Scaffolding," and "Endgame." The layout is divided into two vertical sections, with teacher-specific paths on the left (3.1, 3.2, 3.3) and student-specific paths on the right (4.1, 4.2, 4.3).
Each critical path depicts a linear flow of interaction, starting from a simulated mobile screen interface (yellow rectangles) on the left, progressing through various interaction points (represented by small white rectangles and connecting lines), and concluding at a dark circular endpoint on the right. The mobile screen mock-ups suggest an application or digital platform as the interface for these interactions.
The consistent structure across all six paths allows for a direct comparison of the different user journeys for teachers and students within each phase. For instance, "3.1 Critical Path TEACHER - Onboarding phase" shows the teacher's initial steps, while "4.1 Critical Path STUDENT - Onboarding phase" shows the student's equivalent. This template is an effective tool for visualizing and comparing user flows in educational technology or similar dual-user platforms, enabling identification of key steps and potential differences in their experiences.
