Free Customer Journey Mapping

This template presents a comprehensive digital onboarding and management journey, likely for a platform or service. The left section, composed of various dark blue and white panels, provides detailed instructions, explanations, and potentially persona or goal definitions related to the journey mapping process (e.g., "P1," "P2," "P3" likely refer to phases or steps). These panels offer extensive text content to guide the user through setting up and understanding the map.

The central and largest part of the template displays a horizontal timeline or flow diagram, visually mapping out a process from left to right. This flow is marked by a light blue horizontal line with distinct circular nodes, each representing a key stage or event. Above and below this line, various blue, yellow, green, and orange rectangular shapes denote specific actions, features, or interactions at each point in the journey. Examples of stages include "Building and Brand Lunch," "Platform Build," "Data Migration," "User Management," and "Support." Small icons (e.g., a hand, a cog) are associated with some of these stages.

The far right section, also in dark blue, appears to be for "Key Objectives" and potentially a summary of current status with two white square placeholders. This template offers a structured and visually engaging framework for planning, tracking, and understanding complex digital product or service lifecycles, from initial setup to ongoing management and support.