Free We've Followed the Warranty to the Letter

Sometimes it is unfortunate when customers do not get the full picture and are only looking at a certain point of their complaint. Help them understand where you are coming from and provide a clear idea on the warranty situation by using our We’ve Followed the Warranty to the Letter – and Beyond template. Provide a step by step explanation of the events that transpired leading to the complaint. Additionally, be able to insert any provisions of your warranty and to the extent of what you have already been doing. Download now to avoid the stress of overthinking an explanation when you can simply fill in your information and send out this template.

FOLLOWING THE WARRANTY LETTER AND BEYOND

[DATE]

Dear [RECIPIENT NAME],

We’re very sorry to hear that you are upset that we are not fixing your [PRODUCT/SERVICES] as we are following our Warranty to the Letter and beyond.

As we explained when you purchased our [PRODUCT/SERVICES] model, since you chose to decline the installation procedure in return for an amount of $[NUMBER] discount, the warranty will not be in full effect. This means, as noted on your warranty, if a factory-authorized serviceman performs the installation, you’re automatically covered for parts and labour from one year starting from the purchase date. On the other hand, if you don’t use an authorized serviceman, you’re covered for parts [DETAIL] for a period of [NUMBER 1] months.

Further, when you gave us a call last [DATE 1] regarding your warranty coverage, we gave you the benefit of the doubt even if you were already two weeks past your three-month cut-off since you’ve been a good customer of [COMPANY NAME]. We decided, too, to make an allowance accordingly. In other words, [COMPANY NAME] didn’t charge you for the parts even though we were well within the letter of the warranty to do so.

Should you have any questions regarding the warranty or other [COMPANY NAME] products, please contact me on the number [YOUR PHONE NUMBER] or email [YOUR EMAIL ID].

Regards,

[YOUR SIGNATURE]

[YOUR NAME]