Response to Request for Service on Expired Warranty Template

For warranty claims of servicing any equipment or product that has expired warranty, send out a proper response with the help of our Response to Request for Service on Expired Warranty template. Inform any customer of the expiration of the warranty for their product or equipment. Explain clearly why the warranty is expired or the basis of expiry. Be able to convey a clear intent of still wanting to repair the item but indicate as well the cost of such repair. Insert any additional items or information you need to put in. Close a paid service call request by downloading and using this response letter template.

RESPONSE TO REQUEST FOR SERVICE ON EXPIRED WARRANTY

[DATE]

Dear [RECIPIENT NAME],

This is to extend our sincerest apologies for the problem you encountered with [PRODUCT/SERVICES]. As much as we want to work on your request to make the necessary adjustments at no charge, unfortunately, upon double checking, the warranty on your product has already expired.

The date indicated in the proof of purchase you mailed to us states that this [PRODUCT/SERVICES] was purchased on [DATE 1]. Our warranty clearly indicates that its warranty coverage is only good for [PERIOD] from the date of purchase. As such, warranty of your product has expired [NUMBER] of [WEEK/MONTH/YEAR] ago.

Nevertheless, we would still be happy to fix your [PRODUCT/SERVICES] for you. There will be a charge of $[NUMBER 1]. We guarantee you the quality of our repair service. The repair will be done within [NUMBER 2] days from when we received the item. 

Kindly check the appropriate box on the enclosed instruction card as you respond to this letter and return it to us as soon as possible. We hope to know how we can help you regarding this matter.

Regards,

[YOUR SIGNATURE]

[YOUR NAME]