Job Resume
Monica Matthews
Email: [email protected] | Phone: 222-555-7777 | LinkedIn: Monica Matthews
Summary Statement
Motivated and results-driven retail manager with 3 years of experience overseeing sales operations, managing inventory, and driving profitability. Skilled in team leadership, customer service, and strategic planning to optimize business performance.
Education
Bachelor of Science in Business Administration, XYZ University
Graduated May 2019
Experience
Head Retail Manager | Correlli's Closet | August 2021 - Present
Direct sales and customer service operations for a high-volume retail store, managing a team of 15 employees
Develop and implement store-wide initiatives to improve sales and customer satisfaction, resulting in a 15% increase in revenue in 2022
Collaborate with upper management to create and execute annual budgets, controlling costs and maximizing profitability
Assistant Retail Manager | Correlli's Closet | June 2020 - July 2021
Assisted the head retail manager in overseeing all aspects of store operations, including scheduling, inventory management, and staff training
Implemented new customer service procedures and employee training programs, resulting in a 25% increase in positive customer feedback
Collaborated with visual merchandising team to optimize product placement, resulting in a 10% increase in sales
Retail Clerk | Max Apparel | March 2019 - May 2020
Assisted customers with product selection, provided exceptional customer service, and managed cash register transactions
Trained new employees on store procedures and product knowledge
Assisted with inventory management and restocking of merchandise
Certifications
Certified Retail Manager, National Retail Federation
Technical Skills
Microsoft Office Suite (Word, Excel, PowerPoint)
POS systems (Square, Clover, NCR)
Inventory management software (Retail Pro, Lightspeed)
Soft Skills
Team leadership and collaboration
Customer service excellence
Strategic planning and problem-solving
Excellent communication and interpersonal skills