Free Professional Development Agenda

Date: March 11, 2053

Time: 7:00 am - 2:00 pm

Location: [Company Address]

Prepared by: [Your Name]

Purpose:

Empower the call center team with essential skills in a collaborative learning environment, fostering improved communication, problem-solving, and customer interaction. Recognize outstanding performance and gather feedback for continuous service improvement.

I. Welcome and Registration

• 7:00 am - 7:30 am

• Registration and networking session

• Welcome address and overview of the day's agenda

II. Icebreaker and Team-building Activity

• 7:30 am - 8:00 am

• Energizing activity to promote team cohesion

• Icebreaker games to set a positive atmosphere

III. Keynote Address: Future Trends in Customer Service

• 8:00 am - 9:00 am

• Insightful presentation on emerging trends in customer service

• Q&A session with the keynote speaker

IV. Professional Development Workshops

• 9:00 am - 12:00 pm

• Breakout sessions covering:

  • Effective Communication Skills

  • Advanced Problem Solving

  • Enhancing Customer Interactions

  • Technology Integration in Customer Service

V. Networking Lunch

• 12:00 pm - 1:00 pm

• Buffet lunch and networking opportunity

• Informal discussions and idea exchange

VI. Employee Recognition and Awards

• 1:00 pm - 1:30 pm

• Acknowledge outstanding performance and achievements

• Present awards for exceptional customer service

VII. Open Forum and Feedback Session

• 1:30 pm - 2:00 pm

• Open floor for questions, comments, and suggestions

• Gather feedback on the professional development meeting

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