EMPLOYEE GRIEVANCE HANDLING RUBRIC HR
Using this five-level rating scale allows organizations and evaluators to assess fairness and impartiality effectively, identify areas for improvement, and implement strategies to enhance these qualities within the organization.
Leadership Skills
Exceptional (5) | Demonstrates exceptional leadership qualities and inspires and motivates the team consistently. |
Exceeds Expectations (4) | Consistently displays strong leadership skills, and fosters a positive team environment. |
Meets Expectations (3) | Shows effective leadership, and maintains a motivated team. |
Below Expectations (2) | Occasionally demonstrates leadership skills, but not consistently. |
Unsatisfactory (1) | Lacks leadership skills, and fails to inspire or motivate the team. |
Communication
Exceptional (5) | Excellent communication skills; listens actively and conveys ideas clearly and effectively. |
Exceeds Expectations (4) | Communicates effectively, and fosters open and clear communication within the team. |
Meets Expectations (3) | Communicates adequately, but occasional misunderstandings may occur. |
Below Expectations (2) | Frequently fails to communicate important information, leading to confusion. |
Unsatisfactory (1) | Poor communication skills often lead to misunderstandings and conflicts |
Decision-Making
Exceptional (5) | Makes well-informed decisions consistently, considering long-term impacts |
Exceeds Expectations (4) | Generally makes sound decisions, with occasional minor errors. |
Meets Expectations (3) | Makes adequate decisions but may struggle with complex issues. |
Below Expectations (2) | Frequently makes poor decisions, impacting team or project success. |
Unsatisfactory (1) | Consistently makes poor decisions, negatively affecting outcomes. |
Problem-Solving
Exceptional (5) | Exceptional problem-solving skills consistently resolve complex issues effectively. |
Exceeds Expectations (4) | Strong problem-solving abilities, adept at addressing various challenges. |
Meets Expectations (3) | Capable of solving routine problems but may struggle with complex issues. |
Below Expectations (2) | Frequently requires assistance to solve problems, impacting productivity. |
Unsatisfactory (1) | Consistently struggles to solve problems, leading to significant issues. |
Fairness and Impartiality
Exceptional (5) | Fairness and impartiality are consistently demonstrated at the highest level. |
Exceeds Expectations (4) | Fairness and impartiality are consistently upheld. |
Meets Expectations (3) | Fairness and impartiality are generally maintained. |
Below Expectations (2) | Fairness and impartiality are inconsistent and may be compromised at times. |
Unsatisfactory (1) | Fairness and impartiality are rarely demonstrated. |
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