RESTAURANT EMPLOYEE HANDBOOK
Prepared by: [Your name]
I. Introduction
Welcome to [Your Company Name]! As part of our team, we expect you to deliver exceptional service while adhering to the highest standards of professionalism. This handbook outlines the rules, benefits, and procedures that will guide you during your employment. We believe in fostering a collaborative, respectful, and supportive environment for both our employees and customers.
II. Company Overview
[Your Company Name] is dedicated to providing outstanding food and service to our customers. Our mission is to create a warm, welcoming environment where guests can enjoy delicious meals and excellent service. We value teamwork, respect, and professionalism.
Since opening in 2052, we have established ourselves as a leading destination for gourmet dining in the heart of Downtown City. We offer a wide variety of dishes, each crafted from the finest local ingredients, and take pride in providing exceptional dining experiences. Our staff is the key to making this happen.
III. Employment Policies
Equal Opportunity Employment: [Your Company Name] is an equal opportunity employer. We hire and promote employees based on qualifications, experience, and performance, without regard to race, color, gender, sexual orientation, age, or religion.
At-Will Employment: Unless otherwise stated in writing, all employment at [Your Company Name] is considered at-will, meaning either the employee or the company may terminate the relationship at any time, with or without notice.
IV. Workplace Conduct
Professionalism: We expect all employees to demonstrate a high level of professionalism. Be respectful to your colleagues, customers, and management at all times. Unprofessional behavior such as rudeness, dishonesty, or disruptive conduct will not be tolerated.
Customer Service: Providing excellent customer service is our top priority. Always greet customers with a smile, maintain a polite and friendly demeanor, and be proactive in meeting their needs. If you encounter a difficult situation, consult with your supervisor to resolve it professionally.
Teamwork: We expect you to collaborate with your colleagues to maintain a positive work environment. Communication is key in our restaurant—whether it's sharing information about a customer request or assisting with a difficult task, team success depends on everyone working together.
V. Employee Benefits
Health Insurance: Full-time employees are eligible for health insurance after a probationary period of 90 days. Coverage includes medical, dental, and vision plans.
Paid Time Off (PTO): Employees are eligible for 10 days of PTO per year after completing 1 year of service. PTO can be used for vacations, personal time, or illness. Requests for PTO must be submitted at least 2 weeks in advance.
Employee Meals: Employees are entitled to a 50% discount on meals during their shift and 25% off when dining at [Your Company Name] during non-working hours.
VI. Health and Safety
Safety First: [Your Company Name] is committed to maintaining a safe work environment. Always follow safety protocols to ensure your safety and that of your colleagues. This includes proper handling of kitchen equipment, following food safety guidelines, and using appropriate protective gear as needed.
Food Safety: All employees must follow food safety guidelines to ensure the health and safety of our guests. This includes washing hands regularly, wearing gloves when handling food, and ensuring that all food is prepared and stored at safe temperatures. You will be trained on food safety procedures during orientation.
VII. Compensation and Payroll
Pay Schedule: Employees are paid bi-weekly via direct deposit. Any changes to your pay schedule will be communicated in advance.
Overtime: Overtime pay is provided for hours worked over 40 hours per week in accordance with local labor laws. Please check with your manager if you anticipate working overtime, and ensure it is approved in advance.
VIII. Dress Code
Uniform Requirements: Employees are expected to wear the designated uniform at all times. Servers will wear black button-down shirts, black slacks, and non-slip shoes. Kitchen staff will wear chef coats, aprons, and appropriate footwear. Uniforms must be clean, neat, and in good condition at all times.
Personal Grooming: Employees must maintain appropriate personal grooming and hygiene while on duty. Hair should be clean and styled neatly, and facial hair should be kept trimmed. Employees should avoid strong perfumes or colognes that may affect the dining experience for guests.
IX. Time Off Policies
Sick Leave: Employees are entitled to 7 days of sick leave per year. If you are unable to report to work due to illness, please notify your supervisor at least 2 hours before your shift begins.
Vacation Leave: Full-time employees are eligible for 14 days of vacation per year after completing 1 year of service. Vacation requests must be submitted at least 4 weeks in advance to ensure adequate coverage in the restaurant.
X. Acknowledgment
By signing below, you acknowledge that you have received, read, and understood the policies and guidelines outlined in this Employee Handbook. You agree to adhere to the rules and regulations set forth by [Your Company Name].
Employee's Signature |
 Tom Walter
|
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