APOLOGY LETTER FOR LATE DELIVERY
May 15, 2053
Tom Walter
Laredo, TX 78040
Dear Tom Walter,
We sincerely apologize for the delay in the delivery of your order, #SD2052-789. We understand the inconvenience this may have caused and deeply regret not meeting the expected delivery timeline of May 10, 2053.
The delay was due to unexpected transportation disruptions caused by severe weather conditions, which impacted our operations temporarily. We are taking immediate steps to improve our logistical planning to ensure timely deliveries in the future.
To make amends, we would like to offer you a 15% discount on your current order as well as free expedited shipping on your next purchase. Please feel free to reach out to us at [Your Company Email] or call [Your Company Number] if you have any further concerns or need assistance.
Once again, we deeply regret the inconvenience and greatly appreciate your patience and understanding. Thank you for choosing [Your Company Name].
Sincerely,
[Your Name]
[Your Email]
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