Simple Customer Service Complaint Letter Template

Don’t let your concerns remain unvoiced and leave things as is. Help improve things by using the Free Customer Service Complaint Letter template. You can download this for free and in any of its presented file formats. It is easily editable and is print-ready.

CUSTOMER SERVICE COMPLAINT LETTER

[DATE]

[RECIPIENT NAME]

This is in reference to my bad experience on [DATE 1] at [TIME] with a customer service representative to whom I talked over the phone for an issue I needed help with. [HIS/HER] name is [NAME], and for [NUMBER] minutes our conversation bore nothing because [HE/SHE] handled our transaction very poorly. 

I also tried asking for [HIS/HER] manager, but [HIS/HER] outright refusal to do so has prompted me to write this complaint in the hopes of resolving the issue.

I have never had any issues with your products and services until that incident. I do not wish to use my right to pursue legal action against your company because I still believe in your commitment to serving your customers excellently.

I expect that you will be keen and prompt on this matter, as you have always been since I became a customer in [WEEK/MONTH/YEAR].

Regards,

[YOUR SIGNATURE]

[YOUR NAME]