Response to Customer Complaint Letter

Customers will complain and while it can be tempting to just implement new things without responding, having a response can foster a greater bond between you and your customers. Use the free to download Free Response to Customer Complaint Letter template to be able to properly do so.

Response to Customer Complaint Letter

[Date]

Dear [RECIPIENT NAME],

Thank you so much for taking the time to communicate to us why our product/service did not meet your expectations. We take every customer’s complaint very seriously and we have determined to address your needs and provide the best solution which is available in order to resolve your issue as soon as possible.

We will be in contact with you in [NUMBER] days to properly address your complaint. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our apology for the trouble or inconvenience this may have caused you. Again, we appreciate your feedback as it will help us improve our products and services. 

Thank you so much for your understanding of the matter.

Regards,

[YOUR SIGNATURE]

[YOUR NAME]