Marketing Launch Feedback Questionnaire
Thank you for participating in our IT Company's recent product/service launch. Your feedback is invaluable to us, and it will help us enhance our offerings. Please take a few minutes to provide your thoughts on the launch experience.
Section 1: General Information
Name (Optional): | Email Address (Optional): |
Company/Organization Name (Optional): | Date: |
Section 2: Pre-Launch Expectations
How did you first hear about our product/service launch?
What were your initial expectations for this product/service launch?
Did you have any specific concerns or doubts before the launch? If yes, please elaborate.
Section 3: Launch Communication
Rate the clarity and effectiveness of the pre-launch communication (e.g., emails, social media updates, website information).
Were you satisfied with the frequency and timing of the launch updates?
Did you encounter any issues accessing launch information or updates? If yes, please describe.
Section 4: Launch Event
Did you attend any launch events or webinars related to the product/service?
If yes, please rate the overall quality and usefulness of the launch event.
What aspects of the launch event did you find most valuable, if any?
Section 5: Product/Service Experience
Have you used the product or service since its launch?
Please rate your overall satisfaction with the product/service.
What features or aspects of the product/service do you find particularly appealing?
What improvements or enhancements would you suggest for the product/service?
Section 6: Post-Launch Support
Have you contacted our support team for any post-launch issues or inquiries?
If yes, please rate the responsiveness and effectiveness of our support team.
Do you have any suggestions for improving our post-launch support services?
Section 7: Overall Feedback
On a scale of 1 to 10, with 1 being extremely dissatisfied and 10 being extremely satisfied, how would you rate your overall experience with our product/service launch?
Do you have any additional comments, suggestions, or feedback regarding the product/service launch that you'd like to share?
Thank you for taking the time to complete this feedback questionnaire. Your insights are invaluable in helping us improve our product/service launches and better meet your needs.
If you have any further comments or questions, please feel free to reach out to us at:
[Your Company Name]
[Your Company Address]
[Your Company Email]
[Your Company Number]
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