Marketing Data Partnership SLA
This Marketing Data Partnership Service Level Agreement ("SLA") is entered into between [Your Company Name], a corporation registered in the State of [You State Address] with its principal place of business at [Your Company Address], hereinafter referred to as "[Your Company Name]," and [Partner] with its principal place of business at [Address], hereinafter referred to as "[Partner's Company Name]."
EFFECTIVE DATE
This SLA is effective as of [Month Day, Year].
TERM
This Agreement shall commence on the Effective Date and shall continue in effect until [Month Day, Year] ("Term").
1. PURPOSE
1.1. This SLA outlines the terms and conditions for the provision of marketing data by [Partnership] to [Your Company].
2. DATA SPECIFICATIONS
2.1. Data Sources: [Partner] will provide marketing data from its proprietary database and external sources.
2.2. Data Elements: The data will include customer demographics, purchase history, and behavioral data.
2.3. Data Frequency: Data will be updated on a monthly basis, on the first business day of each month.
2.4. Data Format: Data will be delivered in CSV format through a secure FTP server.
3. DATA QUALITY AND ACCURACY
3.1. Data Quality Assurance: [Partner] will implement data cleansing and validation processes to ensure data accuracy.
3.2. Data Updates: Monthly data updates will include new customer data and changes to existing records.
3.3. Data Verification: [Your Company] may request sample data for verification on a quarterly basis.
4. DATA ACCESS AND SECURITY
4.1. Data Access: [Your Company Name] will receive secure login credentials for accessing the FTP server.
4.2. Data Security: [Partner] will employ encryption and access controls to protect the data from unauthorized access.
5. DATA USAGE
5.1. Usage Restrictions: [Your Company Name] agrees to use the data solely for marketing and analytical purposes and not for resale.
5.2. Compliance: Both parties will comply with relevant data protection laws and regulations, including GDPR and CCPA.
6. DATA PRIVACY AND CONFIDENTIALITY
6.1. Confidentiality: Both parties agree to maintain the confidentiality of the data and not to disclose it to third parties.
6.2. Data Ownership: Data remains the property of DataPro Inc., and [Your Company] has a license to use it.
7. DATA REPORTING AND ANALYTICS
7.1. Reporting Requirements: [Your Company] will provide monthly reports on the performance of marketing campaigns using the provided data.
7.2. Analytics: [Partner] will assist in data analysis and insights upon request.
8. SERVICE LEVEL AGREEMENT
8.1. Data Availability: Data will be available [0.00]% of the time, with a maximum downtime of [0] hours per month for maintenance.
8.2. Response Time: DataPro Inc. commits to responding to data inquiries within [00] hours.
8.3. Support: [Your Company] can contact DataPro Inc. for support at support@dataproinc.com or by phone at (000) 000-0000.
9. TERMINATION
9.1. Termination: Either party may terminate this agreement with a 60-day written notice.
10. DISPUTE RESOLUTION
10.1. Dispute Resolution: Any disputes will be resolved through arbitration in accordance with the laws of [State].
11. COMPLIANCE AND GOVERNANCE
11.1. Compliance: This agreement is governed by the laws of the State of California.
11.2. Audit Rights: [Your Company] has the right to audit [Partner]'s data security measures annually.
12. AMENDMENTS
12.1. Amendments: This SLA can be amended with the written agreement of both parties.
SIGNATURES
This SLA is agreed upon by:
[Your Company Name]
Date: [Month Day, Year]
[Partners Company Name]
Date: [Month Day, Year]
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