FORMAL APOLOGY EMAIL DESIGN
To whom it may concern,
I hope this message finds you well. I am writing to extend my heartfelt apologies on behalf of [Your Company Name] for the inconvenience caused by the delay in delivering your recent order of the Package. We deeply regret any frustration this may have caused and assure you that your concerns are being addressed promptly.
What Happened
The delay occurred due to unexpected logistical challenges caused by supply chain disruptions or system upgrades]. Unfortunately, this resulted in your order not being delivered on the promised date, May 17, 2052.
Our Response
To address this matter, we have already taken the following steps:
Additionally, we are conducting an internal review to ensure that situations like this do not occur again.
Our Commitment to You
We value your trust and relationship with [Your Company Name]. As a gesture of goodwill, we are offering a 20% discount on your next purchase and free expedited shipping on your current order.
Please feel free to reach out to me directly at [Your Email] or [Your Company Number] if you have further questions or concerns. We are here to assist you and ensure your satisfaction moving forward.
Thank you for your patience and understanding. We truly appreciate your continued trust in [Your Company Name].
Sincerely,
[Your Name]
Operation Manager
Letter Templates @ Template.net
