WhatsApp Messenger, or simply WhatsApp, is a Facebook-owned cross-platform freeware centralized messaging and voice-over-IP (VoIP) service. Users can send text and voice messages, make voice and video calls, and share pictures, documents, user locations, and other content through the app. WhatsApp has become the primary means of internet communication in multiple locations, including Latin America, the Indian subcontinent, and large parts of Europe and Africa.
WhatsApp's client program runs on mobile devices, but it can also be accessed from a desktop computer as long as the user's mobile device is linked to the Internet. In order to register with the service, each customer must have a standard cellular mobile phone number. Upon installation, it creates a user account using one's phone number as the username. WhatsApp software automatically compares all the phone numbers from the device's address book with its central database of WhatsApp users to automatically add contacts to the user's WhatsApp contact list. WhatsApp provides end-to-end encryption by incorporating the encryption protocol used in Signal into each WhatsApp client platform. In September 2017, WhatsApp launched a WhatsApp Business app for small companies and an Enterprise Solution for bigger companies with global customer bases, such as airlines, e-commerce retailers, and banks, who would be able to offer customer service and conversational commerce (e-commerce) via WhatsApp chat, using live agents or chatbots. The social media platform is banned in China since WhatsApp is owned by Facebook whose main social media service has been blocked in China since 2009.
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