If consumer interaction is a key part of a business or company, then it most likely employs the services of a call center to handle customer service. Because of this, it’s crucial for call center agents to be adequately educated on how to carry out their work. If you’re looking for a tool or technique to help achieve this, then look no further than the flowchart. By implementing a flowchart, you’ll have an intuitive method of explaining how a CSR’s workflow is done. So, allow us to speed up your writing with the help of our professional Call Center Flowchart Templates! Implement our easily editable content into creating a process diagram, printable in both A4 and US letter sizes. Download today--use our samples with a variety of editing applications and expedite your search for qualified customer service representatives!

How to Create a Call Center Flowchart

Handling the issues and questions of customers can be a very tricky job, especially if a caller is already irate. Therefore, it’s imperative that your call center agents are well-trained in handling customer calls appropriately and effectively--and a flowchart is invaluable in this regard.

As explained on a page from smallbusiness.chron.com, a flowchart is a type of diagram that uses simple yet intuitive visuals to elaborate on how a process works and how to carry it out. If you need some guidance in setting one up, simply have a read through our tips down below!

1. Implement Universal Symbols

When it comes to flowcharts, there’s a set of basic shapes/symbols you can use for optimal comprehension. These are the oval, rectangle, arrow, and diamond.

Open a file or template in your desired editing software, then use the oval as the starting point of your workflow. Next, to represent the flow of the process, use arrows that lead into a step/action; use a rectangle for actions. However, for decisions that diverge into separate paths, you’ll want to use a diamond instead.

2. Visualize and Plan Your Steps

As you work on your chart, be sure to carefully plan out how each action and decision advances towards an eventual end. Otherwise, readers are going to have a difficult time understanding how the entirety of a process works.

3. Use Imagery

To make your flowchart easier to comprehend, you can take advantage of color-coding. Based on the context of the colors being used, you can better portray the effect and significance of each part.

Incorporating pictures and clipart can also be used as an effective technique for symbolism/representation.

4. Don’t Forget to Review

Make sure to always remembering going over your work before finishing up. After making any needed corrections or alterations, you can go ahead and distribute the flowchart as required--whether it be through email, print, etc.

Utilize our versatile templates to easily equip your call center employees with the knowledge they need!

General FAQs

  • What is the function of a call center?

  • What skills/traits can a call center agent use for their work?

  • What are the basic universal symbols of a flowchart?

  • What is the function of a flowchart?

  • What is the advantage of using a flowchart?

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