Apology Note to Hotel Guest for Inconvenience

Apology Note

Dear Mr. Helen C. Robillard,

I hope this note finds you well. I, Jean J. Wadkins, am writing to offer my sincere apologies for the inconvenience you experienced during your recent stay due to an unforeseen event. Please understand your comfort and satisfaction are our utmost priorities and we regret not meeting your expectations this time.

We acknowledge how annoying these kinds of experiences can be which is why we take all customer complaints seriously. Your feedback is vital to us, as it helps us improve our services to better meet your needs. Please know that we are already working tirelessly to ensure this unfortunate incident does not recur and all necessary steps are being taken to rectify the situation.

You deserve only the best experience while staying with us, and it pains us to hear we could not deliver this time. I deeply regret any discomfort caused and I am personally committed to making things right for you.

Upon your next stay, we would like you to experience our commitment to quality service that we are known for. We want to give you a pleasant and comfortable stay, consistent with our standards. This incident is not at all indicative of our usual practice as we continuously strive for excellence in hospitality.

We value you as our guest and we are hopeful that you will give us another chance to provide you with the exceptional service that you deserve. Again, our sincerest apologies, and we hope to welcome you back in the near future.


Jean J. Wadkins

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