Customer Apology Note Format

(Date)

Dear Valued Customer,

We sincerely apologize for the inconvenience caused by your recent experience with our (specific product/service). We understand your frustration, and we regret any trouble this has caused.

At [Your Company Name], we are committed to delivering high-quality service, and we acknowledge that we fell short this time. Please know that we are actively reviewing our processes to ensure this does not happen again.

As a gesture of goodwill, we would like to offer you (describe compensation, e.g., a discount, refund, replacement). We hope this helps to make things right.

If you have any further concerns or feedback, please do not hesitate to reach out to us directly at [Your Email] or [Your Company Number]. Thank you for your understanding, and for being a valued customer.

Sincerely,

[Your Name]

(Position)

Note Templates @ Template.net