Operations Quality Survey

Please fill out this survey for [Your Company Name] to help us assess the quality of our operations. Your honest and detailed input is greatly appreciated. Thank you for your time and cooperation.

Personal Information

First Name: __________________

Last Name: __________________

1. Quality of Product or Service

How would you rate the quality of our product or service? (Please circle one)

Poor 1 2 3 4 5 Excellent

2. Most Satisfying Aspect

What aspect of our product or service was most satisfying? __________________

3. Customer Service

How would you rate our customer service? (Please circle one)

Poor 1 2 3 4 5 Excellent

4. Exceeding Expectations

Was there an instance where our customer service representative exceeded your expectations? (Yes/No)

5. Overall Operations

How would you rate the overall operations in our business? (Please circle one)

Poor 1 2 3 4 5 Excellent

6. Suggestions for Improvement

Do you have any suggestions for improving our operations? ____________________

7. Environment Assessment

Was the environment clean, safe, and customer-friendly? (Yes/No)

8. Improving Environment

How can we improve our environment to better serve you? ____________________

9. Overall Satisfaction

Overall, were you satisfied with your experience with our business? (Please circle one)

Not Satisfied 1 2 3 4 5 Very Satisfied

10. Additional Comments

What other suggestions or comments do you have for our company? ____________

____________________________________________________________________________________

Thank you for completing this survey. Your feedback is essential in helping us provide the best service possible. If you have any additional comments, please feel free to add them at the end of this survey.

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