Customer Feedback List
Name: | [Your Name] |
Date: | [Date] |
This list serves as a comprehensive guide for obtaining and analyzing customer feedback to help in the continuous improvement of your product. It includes specific questions under three main categories- product features, functionality, and usability that will help to gain meaningful insights about the user experience.
Product Features Feedback
Question | Example Response | Follow-Up Action | Priority Level |
|---|
What do you like most about the product features? | I love the interactive dashboard. | Enhance and advertise popular features. | Low |
Are there any features that you find confusing or difficult to use? | The settings menu is quite confusing. | Simplify and improve UI of the identified features. | High |
Are there any additional features you would like to see added to the product? | A feature for personalized notifications would be great. | Review and consider customer's feature requests. | Medium |
Functionality Feedback
Question | Example Response | Follow-Up Action | Priority Level |
|---|
How would you rate the overall functionality of the product? | 7/10. It gets slow sometimes. | Identify and address factors affecting product efficiency. | High |
Have you encountered any bugs or glitches while using the product? | Yes, sometimes the app crashes when loading data. | Identify and fix reported bugs immediately. | High |
Are there any specific functionalities that you believe need improvement? | The search feature could be improved. | Upgrade weak points in the functionality. | Medium |
Usability Feedback
Question | Example Response | Follow-Up Action | Priority Level |
|---|
How intuitive do you find the product to use? | It's quite user-friendly and easy to use. | Maintain and emphasize product's ease of use. | Low |
Are there any aspects of the user interface that could be improved for better usability? | The placement of buttons is a bit off. | Make UI more intuitive based on the feedback. | High |
Do you have any suggestions for making the product more user-friendly? | Adding tool tips for all features would be helpful. | Consider and implement usability enhancement suggestions. | Medium |
Notes:
Encourage customers to provide specific examples or anecdotes to support their feedback.
Regularly review and analyze customer feedback to identify common themes or pain points.
Prioritize product enhancements based on the impact on user experience and feasibility of implementation.
Keep customers informed about product updates and improvements based on their feedback.
Use customer feedback as a valuable source of insight for continuous product improvement initiatives.
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