Non-Delivery Claim Fax Sheet
To: [Recipient's Name]
From: [Your Name]
Company: [Your Company Name]
Email: [Your Company Email]
Contact: [Your Company Number]
Date: [Date]
Fax no: [Fax Number]
Message
Dear [Recipient's Name],
We regret to inform you of a non-delivery incident regarding your recent transaction with us. Despite our best efforts to resolve the issue, we were unable to fulfill the delivery as originally planned. Please note that this serves as a formal record of the non-delivery incident for any legal or administrative purposes.
We understand the inconvenience this might have caused you and sincerely apologize for it. As a valued customer, your satisfaction is paramount, hence, measures are in place to prevent a recurrence of such incidents. We’re currently investigating the case to pinpoint where the error occurred, and to put in place, corrective actions.
Should you require additional information or if you have any questions, please feel free to contact us. We thank you for your continued trust in [Your Company Name] and we look forward to rectifying this situation in the most amicable manner possible.
Best Regards,
[Your Name]
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