Reservation Issue Fax Sheet
To: [Recipient's Name]
From: [Your Name]
Company: [Your Company Name]
Email: [Your Company Email]
Date: [Date]
Re: Reservations Issues
Fax No: [Fax Number]
Message
We have been experiencing issues with the booking process. There have been multiple instances of double bookings which have led to confusion and inconvenience for our clients. This has resulted in dissatisfaction and is negatively impacting our relationship with them.
Moreover, there have also been issues with incorrect information being displayed during the booking process. For instance, incorrect room specifications, prices, and unavailability dates. These issues are mostly noticed after the billing has been done and result in a lot of discrepancies.
The process of cancellations has also been problematic. We have noticed reservation cancellations without prior notice or valid reasons. This is incredibly distressing for clients who arrive and find out they don’t have a booking with us.
We are requesting your immediate attention on these matters. Your action would greatly improve client experience and satisfaction.
Thank you.
Sincerely,
[Your Name]
[Your Company Name]
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