Cleaning Services Satisfaction Survey

Thank you for choosing [Your Company Name] for your cleaning needs. We value your feedback to help us improve our services. Please take a few moments to complete this survey.

1. About You:

Please tell us a bit about yourself.

Age:
Under 18 18-24 25-34 35-44 45-54 55-64 65 or over
Gender:
Male Female Non-binary/Third Gender Prefer not to say
Location:
[City, State, Country]

2. Cleaning Service Experience:

How satisfied were you with the cleaning service provided by [Your Company Name]?
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied

3. Quality of Service:

Rate the following aspects of our cleaning service:

Punctuality of our staff: Please rate how punctual our cleaning staff were in arriving at your location.
1: Very late 2: Late 3: On time 4: Early 5: Very early
Thoroughness of cleaning: Rate the thoroughness of the cleaning performed by our staff.
1: Very poor 2: Poor 3: Average 4: Good 5: Excellent
Professionalism of our cleaners: Please rate the professionalism and conduct of our cleaning staff.
1: Very unprofessional 2: Unprofessional 3: Neutral 4: Professional 5: Very professional
Overall cleanliness achieved: Rate the overall cleanliness achieved after our cleaning service.
1: Very unsatisfactory 2: Unsatisfactory 3: Neutral 4: Satisfactory 5: Very satisfactory

4. Communication:

How would you rate our communication regarding scheduling, changes, or updates?
Excellent Good Fair Poor Very poor

5. Customer Service:

How satisfied were you with the customer service provided by [Your Company Name]?
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied

6. Value for Money:

Do you feel you received value for the price paid for our cleaning services?
Yes, definitely Yes, somewhat Not sure No, not really No, definitely not

7. Likelihood to Recommend:

How likely are you to recommend [Your Company Name] to a friend, family member, or colleague?
Very likely Likely Neutral Unlikely Very unlikely

8. Additional Comments:

Please share any additional comments, suggestions, or concerns you have about our cleaning services.

Thank you for taking the time to complete our Cleaning Services Satisfaction Survey. Your feedback is valuable to us in improving our services. If you have any further questions or concerns, please don't hesitate to contact us at [Your Company Email] or [Your Company Number].