Salon Customer Satisfaction Evaluation

[Your Company Name]

Date:                               

Purpose of the Evaluation:

This form is designed to measure customer satisfaction levels at our salon by evaluating various aspects of the customer experience. The goal is to ensure our services align with customer expectations and maintain industry standards.

Evaluation Criteria:

1. Service Quality

2. Customer Service

3. Environment

4. Pricing

5. Overall Satisfaction

Criteria	Description	Rating (1-5)
Service Quality	Evaluates the technical execution and final outcome of the salon service provided.
Customer Service	Assesses the interaction between staff and customers, including politeness, helpfulness, and engagement.
Environment	Looks at the cleanliness, ambiance, and comfort of the salon environment.
Pricing	Measures customer satisfaction regarding the pricing transparency and perceived value for money.
Overall Satisfaction	Gauges the overall client satisfaction and likelihood of returning or recommending the salon to others.

Rating Scale:

• 1 - Very Poor: Significantly below expectations in all areas.

• 2 - Poor: Did not meet expectations with multiple issues noted.

• 3 - Average: Satisfactory, meets the basic standards expected.

• 4 - Good: Generally meets and occasionally exceeds expectations.

• 5 - Excellent: Consistently exceeds expectations and provides a memorable experience.

Additional Comments and Notes:

Evaluator's Signature:

Date:                               

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