Salon Customer Satisfaction Evaluation
Purpose of the Evaluation:
This form is designed to measure customer satisfaction levels at our salon by evaluating various aspects of the customer experience. The goal is to ensure our services align with customer expectations and maintain industry standards.
Evaluation Criteria:
Service Quality
Customer Service
Environment
Pricing
Overall Satisfaction
Evaluation:
Criteria | Description | Rating (1-5) |
|---|
Service Quality | Evaluates the technical execution and final outcome of the salon service provided. | |
Customer Service | Assesses the interaction between staff and customers, including politeness, helpfulness, and engagement. | |
Environment | Looks at the cleanliness, ambiance, and comfort of the salon environment. | |
Pricing | Measures customer satisfaction regarding pricing transparency and perceived value for money. | |
Overall Satisfaction | Gauges the overall client satisfaction and the likelihood of returning or recommending the salon to others. | |
Rating Scale:
1 - Very Poor: Significantly below expectations in all areas.
2 - Poor: Did not meet expectations with multiple issues noted.
3 - Average: Satisfactory, meets the basic standards expected.
4 - Good: Generally meets and occasionally exceeds expectations.
5 - Excellent: Consistently exceeds expectations and provides a memorable experience.
Additional Comments and Notes:
Evaluator: [Your Name]
Evaluation Date: [Date]
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