Free Sprint Accessibility Customer Profile

I. Customer Information

This section captures basic customer information essential for communication and identification purposes. It ensures that Sprint teams can reach out and interact with customers effectively.

• Name: [Customer Name]

• Contact Information:

  • Email: [Email Address]

  • Phone: [Phone Number]

  • Address: [Physical Address]

II. Accessibility Needs

A. Disabilities

This section captures the specific disabilities that the customer has that impact their interaction with digital or physical products.

B. Assistive Technologies

This subsection details the assistive technologies that the customer uses to interact with various services and products.

III. Communication Preferences

The preferred communication methods by the customer are noted here to ensure effective and accessible conversations.

1. Email: Standard electronic mail communication, suitable for detailed information and formal correspondence.

2. Phone: Direct verbal communication over the phone, ideal for immediate responses and discussing complex issues.

3. Text Messages: Short written messages sent via SMS or messaging apps, convenient for quick updates and reminders.

4. Social Media: [Preferred Social Media]: Communication through a specified social media platform chosen by the customer, enabling interactions in a familiar online environment.

IV. Service Accommodations

A. Required Accommodations

Details of any special accommodations that are required by the customer to utilize the services adequately.

B. Historical Accommodations

Record of past accommodations that were provided to the customer, which were effective or need modifications.

V. Additional Notes

This section captures specific preferences and actions needed to address the customer's accessibility needs effectively. It guides ongoing interactions and supports planning to ensure a seamless experience.

• Notes: The customer prefers to receive notifications regarding account updates via email due to their visual impairment.

• Next Steps: Follow up with the customer to confirm receipt of the accessibility accommodation guide and schedule a call to demonstrate the new features of the accessibility tool.

Customer Profile Templates @ Template.net